Q. What are the System Requirements for the Slacker Portable Player?
A. PC System Requirements: Windows XP SP2 or greater, Internet access (high speed recommended), USB port, Wi-Fi connection recommended
Mac System Requirements: OS X, Internet access (high speed recommended). NOTE: Wi-Fi only for Slacker Radio (via web browsers); Personal content transfer is not supported on the Mac.
Q. Can I add additional memory to my Slacker Portable? A. No, the Slacker Portable comes with built in memory. You cannot upgrade the memory or add additional memory.
Q. Does the Slacker Portable have a built in Speaker? A. The Slacker Portable comes with a standard jack for headphones, but does not contain any speakers.
Q. Does the Slacker Portable have an EQ? A. The Slacker Portable does not have an EQ. Please watch our firmware release notes for updates on changes and updates to the Slacker Portable.
Q. What other Services or Devices does the Slacker Service support? A. The Slacker Service is supported only on the Slacker Portable. Please watch our website for announcements concerning partnerships with other companies and services.
Q. What accessories do you have available for the Slacker Portable? A. Please visit our online store at http://store.slacker.com for the latest products and accessories.
Q. How does the Slacker Portable allocate space for my Slacker Radio stations and my Personal Music. A.
Each of our players has a set amount of memory for your Slacker Radio stations and your Personal Music.
The 15 Station Slacker Portable has room for 15 stations and 500 MB of your own Music.
The 25 Station Slacker Portable has room for 25 stations and 1.5GB of your own Music.
The 40 Station Slacker Portable has room for 40 stations and 4 GB of your own Music.
If you add fewer stations, then over time the Portable will use up the extra room dedicated to the Slacker Radio stations to store more music for the stations you have added.
If you have Subscribed to Premium Radio, when you favorite a song and save it to your Library, it will go into the space reserved for your personal music collection.
Q. Can the Slacker Portable be updated via Firmware Updates? A. Yes, the Slacker Portable will be upgradeable and we will release updates to the Portable via Firmware updates. When new firmware is available, your Slacker Portable will download the update the next time it refreshes your stations.
Q. I have a MAC computer. Can I use USB with the Slacker Portable? A. No, the Slacker Software Player is only supported under Windows XP and Windows Vista. You can manage the Slacker stations and saved songs on the Slacker Portable via Wi-Fi refreshes. In a web browser, go to http://www.slacker.com to access the Slacker Web Player. Once you sign in, click the Portable button (left column) to access the Portable Manager.
Q. When I slide the “Hold” switch down my Slacker Portable shuts down. A. If you slide the power switch from the “Hold” position to far down, it will activate the Power Down feature. Please be careful how far you slide the Power Switch down. (Hold is when the slider is in the upper most position)
Q. Can I watch Videos on the Portable Device? A. The Slacker Portable does not support video files. Please watch our website for any information on changes and/or updates to the Slacker Portable that might add additional functionality.
Q. Can I pick which stations get to be refreshed or do I have to refresh all the stations? A. The Slacker Portable will refresh all the stations on the Portable when it connects to refresh. You always can cancel out of the refresh if you need to, but you can not refresh some of the stations and not others. If you do not want a station anymore, you can remove it from the player so that it does not refresh that station in future refreshes. Please use the Web Player or the Software Player and click the “Portable” button to manage the stations that are refreshed on your Portable.
Q. How do I remove stations from my Slacker Portable that I no longer want on the player? A.To remove the Station so that it does not refresh and appear back on the Slacker Portable again,
use the Web Player or the Software Player and log into your account. Then choose the "Portable" tab, and remove the station
from the list on the Right Side. The stations listed on the right side of the Portable Tab will be refreshed every time you
connect via Wi-Fi or USB.
Q. Can I create a new station on the Slacker Portable? A. The Slacker Portable does not have the ability to create new stations. Please use the Web Player or the Software Player to create new stations. Then on the Web Player or Software Player, click the Portable button to access the feature to manage the stations on your Portable.
Q. Can I Ban Artists on the Slacker Portable? You can not ban artists on the Slacker Portable. If you would like to “Ban” an artist from your station, you will need to use the Web Player or the Software Player.
Q. How do I reboot my Slacker Portable if I need to? A. You can reboot the Slacker Portable by holding the Power Switch down for 10 seconds. When the screen goes black you can release the Power Switch and it will display “Starting up…” while it restarts.
Q. Why does it take so long to boot up if I reboot the Portable by holding down the Power Switch? During the initial boot, the Slacker Portable loads up all the information required to use the Portable and the music database. We suggest that for normal usage, when you power down the Portable that you just hold down and release the Power Switch to turn the player off and put it to sleep. This will allow the player to power on and start playing your music in a very short time compared to rebooting your Portable.
Q. It seems to take a very long time refresh the stations on my Slacker Portable. A. The time it takes to refresh your Slacker Portable can depend on a number of things. First, your Internet connection speed is the biggest factor. The faster your speed, the faster that you can receive each song that needs to be refreshed to your Slacker Portable. In addition, the number of stations you are refreshing and the length of time since your last refresh will also play a large part in the time needed to refresh. The more “new” stations you are adding to your Slacker Portable, the longer it will take since it needs to build that station and add all new songs to your Slacker Portable. If you are only refreshing stations that are already loaded on your Portable, then it will only add as many songs as needed to refresh your station. Therefore, the first refresh of a station will be the longest, and subsequent refreshes should take a far shorter amount of time.
Q. I can’t refresh my Slacker Portable on a Wi-Fi network. A. The first thing you need to know is if the Wi-Fi network is an Open or a Protected network. If the network is Protected, then you need to know the Network Key in order to connect to the network. When prompted for the Network Key, enter it in by Highlighting the correct character and pressing the scroll wheel to select that character. When completed click “Done”.
Networks that require both a User Name and a Password, or networks that require you to read an agreement and acknowledge that agreement will not work with the Slacker Portable at this time because the player can not display the needed web pages.
If you have further issues connecting to a Wi-Fi network, please contact Slacker Support by emailing us at support@slacker.com.
Q. I can’t refresh my Slacker Portable when I connect it to my computer using USB. A. In order to use the Slacker Portable with your USB port to refresh, please make sure that you have downloaded and installed the Software Player and that you are running Windows XP or Windows Vista.
Once you have downloaded and installed the Software Player, then connect your Slacker Portable to your computer using USB. It should find and install the drivers for your Slacker Portable device and attempt to refresh the content on your Slacker Portable.
Q. When I connect my Slacker Portable to the USB I get a message about “Limited or no connectivity.” A. If you are using a router to share the Internet with your home network, please check the router settings to make sure that the router is not using an IP Address to 192.168.0.1. If you are not sure how to check your router settings, please consult the manual of your router, or contact the manufacturer of your router for further assistance in determining the IP address of your router.
If you are still unable to connect your Slacker Portable to your USB and refresh your stations, please contact Slacker Support by emailing us at support@slacker.com.
