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If you are having any issues, please refer to these troubleshooting topics. If you still have questions after reviewing these topics, refer to Slacker Support.
A. The first thing you need to know is if the Wi-Fi network is an Open or a Protected network. If the network is Protected, then you need to know the Network Key in order to connect to the network. When prompted for the Network Key, follow the instructions in Enter a Network Key.
Networks that require both a User Name and a Password, or networks that require you to read an agreement and acknowledge that agreement, will not work with the Slacker Portable at this time because the Portable cannot display the required web pages.
If you have further issues connecting to a Wi-Fi network, please contact Slacker Support by emailing us at support@slacker.com.
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A. In order to refresh the Slacker Portable through your USB port, make sure that your computer is running Windows XP or Windows Vista and that you have downloaded and installed the Slacker Software Player.
Once the Software Player is installed, connect your Portable to your computer using the USB cable supplied with the Portable. The Software Player should find and install the drivers for your Slacker Portable and attempt to refresh the content on your Portable.
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A. If you are using a router to share the Internet with your home network, please check the router settings to make sure that the router is not using the IP Address 192.168.0.1. If you are not sure how to check your router settings, please consult the manual of your router, or contact the manufacturer of your router for further assistance in determining the IP address of your router.
If you are still unable to connect your Slacker Portable via USB and refresh your stations, please contact Slacker Support by emailing us at support@slacker.com.
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A. Yes. You can do this two ways: 1) Refresh via Wi-Fi. Plug your Portable into the power adapter with a USB cable. 2) Refresh via USB. Plug your Portable into the computer with a USB cable. (This is not supported on a Mac.) For details on charging, refer to Charging the Slacker Portable. For details on refreshing, refer to Refresh Your Slacker Portable.
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A. When the Slacker Portable connects to the Slacker service, the service refreshes all of the stations on the Portable. You can cancel out of the refresh process, but you cannot select which stations are refreshed. If you no longer want a particular station, you can remove it from the Portable. To remove a station, refer to Remove Slacker Radio Stations.
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A. You can restart the Slacker Portable by holding the Power Switch down for 10 seconds. When the screen goes black, release the Power Switch. The screen will display “Starting up…” while it restarts.
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